Our special personalized “Malaysian Hospitality & Services” as the marketing tool !!!.
YES indeed,,,,,,,,,,AT YOUR SERVICE WITH Capt. Shariff Abbas and his 1st mate, Inche Asaari at Capt’s Longhouse, Kapas Island.
As a "proactive service provider" keeping the customer 100% satisfied should be the most important element-lah, don’t forget that yaaaaaa!!!!!!!!!.
Yooooooo,,,,,,,Our extra special service must make bloody sense too.
Just simple common sense must always prevail in service rendered to our customer at Capt’s Longhouse. We serve people of all walks of life, in all income clusters from various histories and family backgrounds, and nationalities/colors plus all walks of life.
YES indeed,,,,,,,,,,AT YOUR SERVICE WITH Capt. Shariff Abbas and his 1st mate, Inche Asaari at Capt’s Longhouse, Kapas Island.
As a "proactive service provider" keeping the customer 100% satisfied should be the most important element-lah, don’t forget that yaaaaaa!!!!!!!!!.
Yooooooo,,,,,,,Our extra special service must make bloody sense too.
Just simple common sense must always prevail in service rendered to our customer at Capt’s Longhouse. We serve people of all walks of life, in all income clusters from various histories and family backgrounds, and nationalities/colors plus all walks of life.
Mind you, some are just too funny-lah,,,, hehehe. (asking for 100% service from me ,,,Geeeee !!!, mind you, am just too expensive-lah but sometimes free sample is available kot ?,,,,,hahaha !!!!)
Our personalized type of service is time/culture-sensitive and it must be agile to times as well. What may work yesterday or today may no longer do so tomorrow as priorities change, expectations grow with maturing public.
Well, change indeed is constant and progressive onboard the island,,,,,,we have to just DO it-lah !!!!!! don’t just talk with no action about it O.K. !!!!!. Just follow this simple process,,,,Plan/Select/Act/Execute/Operate/Review !!!!!!
Our personalized type of service is time/culture-sensitive and it must be agile to times as well. What may work yesterday or today may no longer do so tomorrow as priorities change, expectations grow with maturing public.
Well, change indeed is constant and progressive onboard the island,,,,,,we have to just DO it-lah !!!!!! don’t just talk with no action about it O.K. !!!!!. Just follow this simple process,,,,Plan/Select/Act/Execute/Operate/Review !!!!!!
In each of our defined daily roles — we each look for one thing and one thing only when we seek a “SERVICE”.,,,,,, Is that asking for too much ?.
Here on the island when we turn up to a point of service, it is delivered as promised by the yours truly the Captain himself and his molly crew with basic human courtesies extended plus with our special Malaysian pirate smile.,,,,Yoooooo.
Mind you, no amount of modern technology advancement can replace this basic/simple/elementary and essential need we all want from a service !,,,,,,,,,,,service with a smile yaaaaaa.
The fundamental essence of service is respecting the “sacredness of time itself”;,,,,,, indeed the sacredness of the customer’s time. We also remember that the customer is the most important person, not the service provider. Mind you,,,,,,He/She the customer is the BOSS as always !.
If ever we keep people waiting without notice and set expectations, it displays total disrespect for that person. ,,,,,,,,,Sunggoh kurang SOPAN kan ?.
Indeed, strength of individual character is the focal point in providing this extra special service.
Remember that where there is strength in character, integrity follows. Where there is integrity, what is expected of one in any situation and of any task is delivered and delivered to nothing less than excellence and fineness/fairness. (got this from somewhere-lah)
When we have people with the right attitude and character delivering service, their quest for success will be driven by making life as simple and comfortable for the valued customers.
As service providers we must accept criticisms as a gift, a gift for improvement without which we remain stagnant and stupid. ,,,,,,,Betul-kan ?
Without proactive engagement/dialogue/communiction, we will continue to operate in our own isolated world view — an ineffective proposition by any means even when one is living on an island. ,,,,,,,yaaaaaa!!!!
Dear Capt, totally agree with you on the reqd stds of service in the hospitality industry. Hubby and I had an embarrassing experience at a major hotel in KL where we had booked a room for an overseas friend and his wife. At check-in we, the guest included, requested the billing name to be changed to the guest's, to enable him to charge his hotel expenses to his company. After all the "yessirs, off course sirs", at check-out time the bill was presented still in hubby's name. The guest blew his top when the desk could not change the name in the system, but had to manually re-type every instance of hubby's name on the bill and there were a few pages of it too. They were catching their flight home, and so time was sacred.
ReplyDeleteWe decided never again shall we step into this hotel cos they had failed in the basic fundamentals of service provision i.e to observe integrity in their promises, to respect the guest's time, and him as a person (they probably thought he was a pushover), and failed to provide work-arounds in respect of the inflexibility of their computer application system.
Well maybe we drop by there one of these days to see if things have changed... :-D
Zendra,
ReplyDeleteWrote many comments in reply to your blog but semua kena delete bila nak hantar, connectivity issue on the island lah,,,,apa nak buat kan ?.
But been reading/following your activities hahaha,,,well done, go for it !. Make life simple and enjoyable at all times yaaaa.
Capt
Up-dates 28/06/09
ReplyDelete,,,wow its a real big challenge to now manage both aSAARI AND HIS BROTHER aLI hAMDAN. Both having their own individual strenght and laziness !!
,,,More weakness rather but i must concentrate on their strength and deliverables, which is progressing well by their standard.
,,,Time management is most critical and they must learn to value/appreciate time !.
,,,Asaari likes to do his way or no way mindset/attitude, plus getting frustrated when told to change anything. However i must be firm with my final decision or else things might just go from bad to worst !.
,,,still can't be trusted with money management, over spending the shopping budget or using it for other purposes !!
,,,Trusting as a person plus respect is most important but nothing should be left on assumtion, things must be explained/listened two ways based on facts and actuals with both of them.
,,,getting carried away mindset, to be under control by nipping it at the bud rather than keeping things in the heart. heart to heart talk most effective and listen to what they have to say.
,,,Show example on actual events/activities rather cakap angin saja, they are action type of people.
,,,sensitivity protocol must be managed too with both.
,,,fixing atap roofing on progress and its part of tasks n target plus delivery in june'09.
,,,Asaari cooked beautiful dinner tonight for 7 people.
,,,Ali catching up slowly slowly.
,,,Capt himself dead tired right now,,,,got to get more sleeping time too. yaaaa !!